37c7a8a963
git-svn-id: svn://10.0.0.236/branches/BUGZILLA-2_16-BRANCH@122165 18797224-902f-48f8-a5cc-f745e15eee43
286 lines
4.3 KiB
HTML
286 lines
4.3 KiB
HTML
<HTML
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><HEAD
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><TITLE
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>Troubleshooting</TITLE
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><META
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NAME="GENERATOR"
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CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
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"><LINK
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REL="HOME"
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TITLE="The Bugzilla Guide"
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HREF="index.html"><LINK
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REL="UP"
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TITLE="Installation"
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HREF="installation.html"><LINK
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REL="PREVIOUS"
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TITLE="Mac OS X Installation Notes"
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HREF="osx.html"><LINK
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REL="NEXT"
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TITLE="Administering Bugzilla"
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HREF="administration.html"></HEAD
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><BODY
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CLASS="section"
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BGCOLOR="#FFFFFF"
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TEXT="#000000"
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LINK="#0000FF"
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VLINK="#840084"
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ALINK="#0000FF"
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><DIV
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CLASS="NAVHEADER"
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><TABLE
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SUMMARY="Header navigation table"
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WIDTH="100%"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TH
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COLSPAN="3"
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ALIGN="center"
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>The Bugzilla Guide</TH
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></TR
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><TR
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><TD
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WIDTH="10%"
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ALIGN="left"
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VALIGN="bottom"
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><A
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HREF="osx.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="80%"
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ALIGN="center"
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VALIGN="bottom"
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>Chapter 4. Installation</TD
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><TD
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WIDTH="10%"
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ALIGN="right"
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VALIGN="bottom"
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><A
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HREF="administration.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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></TABLE
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><HR
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ALIGN="LEFT"
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WIDTH="100%"></DIV
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><DIV
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CLASS="section"
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><H1
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CLASS="section"
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><A
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NAME="troubleshooting">4.5. Troubleshooting</H1
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><P
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>This section gives solutions to common Bugzilla installation
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problems.
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</P
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><DIV
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CLASS="section"
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><H2
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CLASS="section"
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><A
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NAME="AEN1208">4.5.1. DBD::Sponge::db prepare failed</H2
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><P
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> The following error message may appear due to a bug in DBD::mysql
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(over which the Bugzilla team have no control):
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</P
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><TABLE
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BORDER="0"
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BGCOLOR="#E0E0E0"
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WIDTH="100%"
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><TR
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><TD
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><FONT
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COLOR="#000000"
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><PRE
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CLASS="programlisting"
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> DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
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SV = NULL(0x0) at 0x20fc444
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REFCNT = 1
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FLAGS = (PADBUSY,PADMY)
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</PRE
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></FONT
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></TD
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></TR
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></TABLE
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><P
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> To fix this, go to
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<TT
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CLASS="filename"
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><path-to-perl>/lib/DBD/sponge.pm</TT
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>
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in your Perl installation and replace
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</P
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><TABLE
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BORDER="0"
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BGCOLOR="#E0E0E0"
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WIDTH="100%"
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><TR
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><TD
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><FONT
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COLOR="#000000"
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><PRE
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CLASS="programlisting"
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> my $numFields;
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if ($attribs->{'NUM_OF_FIELDS'}) {
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$numFields = $attribs->{'NUM_OF_FIELDS'};
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} elsif ($attribs->{'NAME'}) {
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$numFields = @{$attribs->{NAME}};
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</PRE
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></FONT
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></TD
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></TR
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></TABLE
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><P
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> by
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</P
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><TABLE
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BORDER="0"
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BGCOLOR="#E0E0E0"
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WIDTH="100%"
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><TR
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><TD
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><FONT
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COLOR="#000000"
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><PRE
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CLASS="programlisting"
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> my $numFields;
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if ($attribs->{'NUM_OF_FIELDS'}) {
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$numFields = $attribs->{'NUM_OF_FIELDS'};
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} elsif ($attribs->{'NAMES'}) {
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$numFields = @{$attribs->{NAMES}};
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</PRE
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></FONT
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></TD
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></TR
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></TABLE
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><P
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> (note the S added to NAME.)
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</P
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></DIV
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><DIV
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CLASS="section"
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><H2
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CLASS="section"
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><A
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NAME="paranoid-security">4.5.2. cannot chdir(/var/spool/mqueue)</H2
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><P
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>If you are installing Bugzilla on SuSE Linux, or some other
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distributions with
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<SPAN
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CLASS="QUOTE"
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>"paranoid"</SPAN
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>
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security options, it is possible that the checksetup.pl script may fail
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with the error:
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<TABLE
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BORDER="0"
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BGCOLOR="#E0E0E0"
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WIDTH="100%"
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><TR
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><TD
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><FONT
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COLOR="#000000"
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><PRE
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CLASS="programlisting"
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>cannot chdir(/var/spool/mqueue): Permission denied
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</PRE
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></FONT
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></TD
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></TR
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></TABLE
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>
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</P
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><P
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> This is because your
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<TT
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CLASS="filename"
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>/var/spool/mqueue</TT
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>
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directory has a mode of
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<SPAN
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CLASS="QUOTE"
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>"drwx------"</SPAN
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>. Type
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<B
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CLASS="command"
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>chmod 755
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<TT
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CLASS="filename"
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>/var/spool/mqueue</TT
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>
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</B
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>
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as root to fix this problem.
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</P
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></DIV
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></DIV
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><DIV
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CLASS="NAVFOOTER"
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><HR
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ALIGN="LEFT"
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WIDTH="100%"><TABLE
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SUMMARY="Footer navigation table"
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BORDER="0"
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CELLPADDING="0"
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CELLSPACING="0"
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><TR
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><TD
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WIDTH="33%"
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ALIGN="left"
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VALIGN="top"
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><A
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HREF="osx.html"
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ACCESSKEY="P"
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>Prev</A
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></TD
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><TD
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WIDTH="34%"
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ALIGN="center"
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VALIGN="top"
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HREF="index.html"
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ACCESSKEY="H"
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>Home</A
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></TD
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><TD
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WIDTH="33%"
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ALIGN="right"
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VALIGN="top"
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><A
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HREF="administration.html"
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ACCESSKEY="N"
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>Next</A
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></TD
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></TR
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><TR
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><TD
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WIDTH="33%"
|
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ALIGN="left"
|
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VALIGN="top"
|
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>Mac OS X Installation Notes</TD
|
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><TD
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WIDTH="34%"
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ALIGN="center"
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|
VALIGN="top"
|
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><A
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HREF="installation.html"
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ACCESSKEY="U"
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>Up</A
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></TD
|
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><TD
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WIDTH="33%"
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ALIGN="right"
|
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VALIGN="top"
|
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>Administering Bugzilla</TD
|
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></TR
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></TABLE
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></DIV
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></BODY
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></HTML
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> |